Your confirmation code is sent immediately after you create your account with 1iota. It is to ensure that you are able to receive all emails from us.
Most likely, what we’re dealing with here is an email problem. There are some things you should check. First, be sure you registered the correct email with us. You can find that under “Member Profile”.
Next, please check your SPAM and JUNK folders in your email. Now, I’ve said that to people, and they don’t do it. Instead, they think “I get emails from 1iota, so I know my junk isn’t swallowing them.” Here’s the problem with that…it’s not accurate. Your email provider may very well allow some emails into your inbox while holding others in spam. So, please check those boxes.
Finally, make sure your email settings with your email provider allow ALL emails from @1iota.com addresses, and that it does not route them to spam.
If you still haven’t found your confirmation code, you can have it resent through the system.
If you have tried that, and it still isn’t in your inbox, please send us an email using the "New support ticket" link in the top right of this page.