The waitlist is the 1iota ticketing queue. A ticket request cannot be submitted until the specific date has been posted. We open up ticket requests, and in most cases, everyone who requests a ticket is simply “joining the waitlist.” When we can, we will begin making tickets available to those on the waitlist. You will be notified via email if your ticket request is approved. These available emails will go out in batches, and tickets will be reserved on a first-come, first-served basis.
Being on the waitlist does NOT mean that you have tickets.
As such, it is completely possible that you can receive an “available” email, but find that the show is sold out before you confirm your ticket because you waited too long. This is why we tell you to login immediately to confirm your ticket. If you do not, we will release another batch of “available” emails, and someone else may claim that ticket!
Also, our support team does not have the ability to see where you are in the waitlist, so they can not tell you when/if your tickets may become available.